Hybrid Contact Centers, Cloud, The New Normal

"The arguments in favor of moving to the cloud are pervasive in almost every industry: quicker deployment, more flexibility, easier upgrades, accessible support, innovation, and more. The contact center industry is moving - perhaps more slowly than other industries - to the cloud, though legacy infrastructure vendors still work hard to convince decision makers to upgrade to the latest on-premise solution. Of course, contact centers need stability and predictability - but on-premise isn't the only option for that now. The belief that an on-premise offering is the best or only solution doesn't - or shouldn't - hold water for contact centers anymore." (source infra)

Hybrid Contact Centers – The New Normal | SYS-CON MEDIA: "...Today's contact center looks quite different than it did even 18 months ago. Locking into a proprietary environment may make sense for some companies. Transitioning the contact center into the cloud, though, has quickly become the new normal. Contact center customers expect instant access to information and almost immediate problem resolution via a growing number of channels: text, web, phone, chat, and whatever new communications tool is sure to emerge. Contact center leaders need an efficient way to attain technology updates and ensure the best service is given. These dynamic businesses are the backbone of the world's customer-centric companies...."

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Cloud Computing Services grow to $131 billion (US)

Cloud services market to grow by 18.5% to USD131 billion this year ...

IVCPOST
Cloud computing is defined as a process by which an information or a ...Gartner said this year, the public cloud services market would grow by 18.5% to ...

IVCPOST

Cloud Services Will Kill MSP Per Device Pricing Model

MSPmentor
Cloud computing and hosted services are killing or squeezing per-device pricing models for managed services providers (MSPs). The big theme is per-user ...

MSPmentor

The Top 100 Cloud Computing Experts On Twitter

Huffington Post
"Is SaaS killing traditional IT departments?" was a recent title of a wired blog, noting that more companies are turning to software-as-a-service (SaaS) for their ...

Operator errors and inexperience raise cloud computing costs

TechTarget
Subscribe today to ensure you receive the premier issue of this online magazine focused exclusively on building enterprise data centers, while keeping an eye ...

4 Things VMware Must Do At VMworld

InformationWeek
VMware CEO Gelsinger needs to show customers a new leadership team and a company that understands how to compete in a multi-hypervisor marketplace.

Data-sharing scheme shows the way towards low-cost, flexible and ...
Wider adoption of cloud storage services by organizations has been hindered by security and privacy issues. A consequence of storing data on the cloud is that, ...

Phys.org
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Cloud Computing Revolutionizing Aerospace And Defense

Ten Ways Cloud Computing Is Revolutionizing Aerospace And ...

Forbes

With sequestration having an impact on these industries from both a budget and merger & acquisition (M&A) perspective, the economics of cloud computing are ...

Google Cloud Storage now automatically encrypts all data

ZDNet (blog)
Google is beefing up security on the server-side of its cloud storage platform. ... Essentially, all data going into the Google Cloud Storage world is going to be ...

Cloud Storage Makes Cents, But No Sense

EE Times
To compare, I looked at cloud storage solutions. I am using Rackspace as an example because they have clear pricing. I have no idea if they are the cheapest or ...

Cloud computing: is it right for you?

ADVANTAGE Business Magazine
By now, you probably have heard the term Cloud computing. ... and upload them to a Cloud storage service such as Microsoft's Skydrive, Google Docs, Dropbox, ...

ADVANTAGE Business Magazine

Cloud Computing, one of NSE's top priorities

Moneycontrol.com
Cloud Computing, one of NSE's top priorities ... With no or little sunk-in costs in cloud services (and people to manage it)… they can pretty much focus on ...

Moneycontrol.com

GetCloudServices Announces Availability of New SSD Powered ...

IT Business Net
GetCloudServices, a leading Cloud Services Provider announce immediate ... a recognized leader in the cloud computing space, to offer our customers the ...

Medical Marijuana, Clean Coal Tech, Cloud Computing and the ...

Wall Street Journal
The Pulse Network, Inc. (OTCQB: TPNI) provides a cloud-based platform solution focused on content marketing and event solutions. The Company helps clients ...

Website provides cloud storage and apps to Atlanta students

Atlanta Journal Constitution
Students in Atlanta Public Schools this year can access Microsoft Office programs, cloud storage, email, e-books and digital learning tools from any ...

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Why Google Is Encrypting Cloud Data

Why Google's Now Encrypting Data In The Cloud

ReadWrite
Users of Cloud Storage do not need to configure or modify the way they access the service—though if developers were previously managing their own ...

ReadWrite

Cloud computing and the dangers of shadow IT

TechRepublic (blog)
Of the many well-known promises of cloud computing, such as lower costs, faster ... Thoran Rodrigues took the opportunity to open a cloud services company...

Interior Cloud Storage Contract Could Be Worth $10 Billion

Nextgov
A slate of contracts to provide cloud computing services to the Interior Department could ... Interior initially awarded the contracts for cloud storage, secure file ...

Google Offers Automatic Cloud Storage Data Encryption, But Is Data ...

CMSWire
google, cloud computing, cloud storage, eim, information management Google continues to add to the appeal of its cloud storage capabilities, this time with the ...

Top Cloud Storage Firms Listings Ranked by ...
bestwebdesignagencies.com has awarded the top cloud storage agencies in the web design and development industry for the month of August 2013....

NSA's PRISM not Distorting the Future of Cloud Computing

Techzone360
In a recent blog entry, TMC CEO Rich Tehrani discusses the potential impact of the recent revelations surrounding the NSA's PRISM program on tech companies ...

Cloud Computing: Worries Persist about Operational Failure and ...

Formtek Blog (blog)
Cloud computing offers numerous advantages over on-premise alternatives, such as ... to the agility, flexibility and time-to-value that cloud services can deliver....

UK businesses 'need more cloud computing training'

Virtual College
Dr Brian Nicholson, senior lecturer at Manchester Business School, who claimed in an article for V3 that IT is the lifeblood of many firms, with cloud computing in ...

CIECA Announces New Mobile and Cloud Computing Standards

FenderBender
Aug. 16, 2013—The Collision Industry Electronic Commerce Association (CIECA) announcedThursday that it will begin the development of new standards for ...

Google To Auto-Encrypt Users' Cloud Data For Free

RedOrbit
Google has improved their cloud storage security by automatically encrypting all data stored there by customers for free. Now, any new data pushed to Cloud ...


RedOrbit

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Google Encrypts Customers' Cloud Storage Data For Free

Google Encrypts Customers' Cloud Storage Data For Free

Headlines & Global News
Google announced Thursday that customers' Cloud storage data will be automatically encrypted free of charge as they are uploaded and before they are saved ...

Headlines & Global News

Dropbox faces growing competition in cloud storage wars

Financial Times
Within enterprise cloud services, just 1-2 per cent of the $25bn software market ... For Apple, Google and Microsoft, cloud storage is just a feature belonging to a ...

GetCloudServices announces new SSD powered cloud services ...

CIOL
GetCloudServices PaaS and Cloud Services is the advanced service suite for ... a recognized leader in the cloud computing space, to offer our customers the ...

Cloud Service Architecture Will Power New Era Of Intelligent ...

TechCrunch
Distributing the logic within an application across numerous centralized cloud services will enable more automated, intelligent applications. And the timing ...

MTN extends roll-out of business automation tools

African Business Review
The introduction of MTN Cloud in Cote d'Ivoire this week comes on the back of a ... The MTN Cloud services are aimed at satisfying the growing appetite of ...

Salesforce Teams with Old Rival Oracle in the Cloud

CIO Today
.com, spanning all three tiers of cloud computing: applications, platform and infrastructure · Relevant Products/Services . Under the terms of the partnership, ...

CIO Today

AXIT publishes guideline for cloud computing in logistics ...

openPR (press release)
AXIT publishes guideline for cloud computing in logistics - Xperience Booklet shows ... „As a supplier of cloud services we consider it our duty to do offensive ...

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Bitcasa Partners With Samsung To Offer Unlimited Cloud Storage

Bitcasa Partners With Samsung To Offer Unlimited Cloud Storage ...

Jordan Crook
Today Bitcasa, Disrupt Battlefield finalist, has announced a partnership with Samsung to offer Bitcasa's infinite storage service to all Windows 8 device..

TechCrunch 

Foxconn to complete cloud computing R&D center in southern Taiwan ...
The Foxconn Group is constructing a cloud computing R&D center at the Kaohsiung Software Park located in southern Taiwan, with completion scheduled for ...

DIGITIMES: IT news from Asia 

Collaboration: The Key to Cashing in on the Cloud » Data Center ...

Industry Perspectives
Cloud services are one of the hottest trends in the IT solutions sector, with ... Adding cloud services may be a smart move: Many customers are looking for a ...

Data Center Knowledge 

How SugarSync Works by Cloud Storage Reviews
Using SugarSync is very easy. If you want to see it's major features check out this article. We go over why to use SugarSync and why it is useful!

Cloud Storage Reviews RSS 

Archiving vs. Online Cloud Storage | First Today, Then Tomorrow

Randy Murray
My daughter Jen is working an internship with an artist and printer this summer. One of the tasks given to her was to create an archive of the artist's images....

First Today, Then Tomorrow 

Open and Collaborative Development is the Future of Cloud

Steve Hamm
Cloud computing offers businesses and individuals another way to do important ... that will deliver great benefits to businesses and other users of cloud services.

A Smarter Planet Blog

How To Get 23GB of Free Cloud Storage If You Had MobileMe

Eric Limer
Did Apple cancel your extra MobileMe storage? Fwd the downgrade email to HelpMeSkyDrive@outlook.com for an extra 15GB of SkyDrive for 1 year ...Gizmodo

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Google Adds Cloud Storage Management Improvements

Google Adds Cloud Storage Management Improvements
eWeek
The new Object Lifecycle Management feature will allow Cloud Storage to automatically delete objects based on certain conditions, according to Dorsey. "For example, you could configure a bucket so objects older than 365 days are deleted, or only keep ...

Cloud Services, BYOD Complicating Network Monitoring, Survey Shows
NetworkComputing.com
For the study, Network Instruments polled some 170 network professionals worldwide -- network engineers, IT directors, and CIOS -- and asked them questions about their use of cloud computing, unified communications, and challenges with application and ...

Bitcasa launches unlimited cloud storage in Europe starting at €60 per year
Engadget
Google Drive, Skydrive, Dropbox and the like are swell cloud storage options, but for digital pack rats, the costs can mount. If you're willing to trust a smaller outfit, you can now do much better in Europe: Bitcasa is offering its unlimited Infinite ...

Dynamix Cloud Services Chosen as Managed IT Provider for Ocean Canyon ...
Broadway World
Dynamix Cloud Services (www.dynamixcloud.com), a leading provider of cloud-based communication, collaboration and managed IT services, and Ocean Canyon Properties (www.oceancanyon.com), a growing system of privately owned membership resorts ...

SwiftStack Launches Private Cloud Storage for Today's Applications
Broadway World
SwiftStack today announced the general availability of its private cloud storage offering. The SwiftStack solution, powered by the OpenStack Swift object storage system, was developed to provide the integration and control needed to serve the growing ...

Overview: When to Use Cloud Computing to Replicate
Data Center Knowledge
One cloud computing solution is to deploy the platform as a means for disaster recovery, business continuity, and extending the data center. With flexible “pay-as-you-grow” ... This is where cloud storage can really help. The data is retrievable (not ...

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NSA damages US Cloud Business and Cloud Providers

Spying concerns "will likely have an immediate and lasting impact on the competitiveness of the U.S. cloud computing industry if foreign customers decide the risks of storing data with a U.S. company outweigh the benefits," according to the think tank's report. A $21.5 billion or $35 billion loss of revenue would be the equivalent of 10 percent or 20 percent of the estimated market, respectively. (source infra)

Thanks to the NSA, the Sky May Be Falling on U.S. Cloud Providers - Bloomberg: " . . . . U.S. cloud providers could lose between $21.5 billion and $35 billion in revenue over the next three years because of worries about the National Security Agency's PRISM program, which enables the government to access user data from U.S. Internet companies, according to a report this week by the Information Technology & Innovation Foundation. . . . . The estimate is partly based on market-share projections and a global survey, which found that more than half of respondents, including companies and other industry professionals based outside the U.S., said they would be less likely to use a U.S.-based cloud service in light of Prism. Ten percent said they had already canceled a project with a U.S.-based Internet company as a result, according to the Cloud Security Alliance, the trade group that conducted the survey. . . ."

expri.com - technology news: NSA has negative effect on US and US tech: "OK, so a few tech companies are getting rich off NSA contracts (Booz Allen et al), and of course politicians get plenty of political contributions from those contractors to keep the NSA expanding, but the nation at large, and its tech industry, are being ill-served by this out-of-control, ever-expanding federal spy agency. One is left to wonder--what is the greatest threat to America today--al Qaeda or the NSA?. . ."

NSA spying may cost cloud companies $35 billion | The Technology Chronicles | an SFGate.com blog: "The National Security Agency surveillance programs aren’t just costing the United States credibility on the world stage — they’re costing domestic tech companies big money. The recent revelations that the NSA is closely tracking the electronic footprints of foreign citizens could cut as much as $35 billion off the top lines of U.S. cloud computing companies over the next three years. It might also put the nation’s leadership position in the fast growing sector at stake. That’s according to a new study by the Information Technology and Innovation Foundation, which tried to assess the financial toll of the clandestine PRISM program uncovered by The Guardian and Washington Post in early June. . . ."

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Unlimited Storage?

What's The Catch With Unlimited Storage? - Cloud Storage Reviews
Find out what unlimited storage really means. Do companies throttle heavy disk space users? Is it unethical to call cloud storage unlimited?Cloud Storage Reviews RSS

What Does Cloud Computing 2.0 Look Like? - Data Center Knowledge

Industry Perspectives
Most in the tech industry have seen what defines Cloud Computing 1.0. ... a lot of coverage in the tech press lately about “per minute” billing of cloud services, ...Data Center Knowledge

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Bridging the Cloud Storage Gap

Bridging the Cloud Storage Gap » Data Center Knowledge

Industry Perspectives
Prior to Panzura, Ranajit was responsible for business strategy, cloud alliances, product management and marketing for Riverbed's Cloud Storage Business ...Data Center Knowledge 

Xbox One gets Unlimited Cloud Storage - Guru3D.com
Microsoft is really keen on you spending cash to purchase an Xbox One, the sweeten up the deal Microsoft is giving all Xbox Live users free unlimited cloud ...Guru3D.com

Yandex Lauches Competitive Cloud Storage Plans - The Next WebMartin Bryant
Russia's Yandex is enhancing its cloud storage service Yandex.Disk today with the launch of paid storage plans.The Next Web
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Amazon cloud approved for Dutch banks

Use of Amazon's cloud approved for Dutch banks | PCWorld: " . . . . This clears AWS cloud services for use across all areas of Dutch financial operations including websites, mobile applications, retail banking and credit risk analysis solutions, Amazon said. With the approval, Dutch banks join other financial organizations using AWS including Bankinter in Spain, Unicedit in Italy and the Commonwealth Bank of Australia, Amazon noted. All levels of data storage and management on the AWS Cloud, as well as the use of technology that runs on top of AWS and is provided by third party vendors, are also included in the approval, Amazon added. Financial organizations planning to use cloud computing need to first inform banking regulator De Nederlandsche Bank (DNB) and provide it with an opportunity to review a risk analysis, said DNB spokesman Remko Vellenga. . . . "


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An App Market for the Clouds (video)

An App Market for the Clouds: Video - Bloomberg: "July 26 (Bloomberg) -- Appdirect President and Co-CEO Daniel Saks discusses the company's cloud computing strategy with Deirdre Bolton on Bloomberg Television's "Money Moves." (Source: Bloomberg)"

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Taking on Amazon in the Cloud (Video)

Taking on Amazon in the Cloud: Video - Bloomberg: "July 26 (Bloomberg) -- Joyent Founder Jason Hoffman discusses the future of cloud computing with Deirdre Bolton on Bloomberg Television's "Money Moves." (Source: Bloomberg)"

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